General Mobile Banking Service FAQs

1. How do I access Financial Resources FCU’s Mobile Banking service?

In order to access Financial Resources FCU’s Mobile Banking service, you need WebBranch Internet Banking access (“User ID” and “Password”) and a Web-enabled wireless device with an Internet connection. Simply enter the Financial Resources Mobile Banking service URL (Internet address) — http://m.myfinancialresources.org — into the browser of your Web-enabled wireless device and then log in securely using your Financial Resources WebBranch Internet Banking “User ID” and “Password”.

2. Need aWebBranch Internet Banking “User ID” and “Password”?

• View the online Demo by clicking on the “Demo” link found under the “WebBranch Login” found on our Home Page.
• To register for WebBranch Internet Banking, click on the “New User” link found under the “WebBranch Login” found on our Home Page of our Website at www.MyFinancialResources.org.
• Click on the “Begin” button to begin your Internet Banking Registration.
• Follow the online steps 1 through 3 to complete your Internet Banking Registration.
• Once you are registered for WebBranch Internet Banking, you can now access Financial Resources FCU’s Mobile Banking service (see FAQ 1).

2. Who is the Mobile Banking service application service provider for Financial Resources FCU’s Mobile Banking service?

MShift powers Financial Resources Mobile Banking service. For more information on MShift, visit their web site at http://www.mshift.com  

3. Which mobile devices are supported for Financial Resources FCU’s Mobile Banking service?

You can access Financial Resources Mobile Banking service from any Web-enabled wireless device with an Internet connection such as a phone (WAP phones), PalmOne OS device, Pocket PC device or RIM Blackberry device.

4. How does Financial Resources FCU’s Mobile Banking service handle Security?

Financial Resources Mobile Banking service is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift’s Servers and Financial Resources WebBranch Internet Banking web servers is encrypted using the Secure Socket Layer (SSL) layer.  In addition, when you first log into Financial Resources Mobile Banking service, you may be asked to respond to the security questions that you have established when you first registered for WebBranch Internet Banking, or when you were requested to set-up “Enhanced Login Security.”  Enhanced Login Security provides an additional authentication ‘factor’ beyond your username and password used today.  Enhanced Login Security identifies you as the true “owner” of your accounts by recognizing not only your password but your Web-enabled wireless device as well.

5. Is there a fee to use Financial Resources FCU’s Mobile Banking service?

No. Financial Resources Mobile Banking service is free of charge.  (Please Note: standard text messaging and other rates from your wireless provider still apply.)

6. Which Financial Resources WebBranch Internet Bankingservices does Financial Resources FCU’s Mobile Banking service include?

Financial Resources Mobile Banking service includes the following Internet Banking services:

• Account Summaries
• Account Transaction History
• Make account transfers
• View due bills
• Pay Bills
• View Pending Bill Payments
• Cancel Pending Bill Payments
• View Bill Payment Histories

7. What happens if I get locked out of Financial Resources FCU’s Mobile Banking service?

As with Financial Resources WebBranch Internet Banking, first attempt to reset your password using the WebBranch “Forgot Password” option located on our Home Page.  If you are unsuccessful, please call FinancialResources Member Service Center at 800.933.3280, press 4, to request to have your password reset. Once your password is reset, you must first specify your new password on Financial Resources WebBranch Internet Banking via your PC. For security reasons, you may not specify your new password on Financial Resources Mobile Banking. Once your password has been established via your PC, you may use your “User ID” and “Password” to immediately log in to Financial Resources Mobile Banking service.

8. Can I use Financial Resources FCU’s Mobile Banking service if I don’t have a Financial Resources FCU account?

No. You must have WebBranch Internet Banking “User ID” and “Password” in order to use Wireless Home Banking.

Pocket PC Devices

1. I am able to view the home page of Financial Resources FCU’s Mobile Banking service on my Pocket PC, but when I attempt to log in I get an error message.

When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:

"Unable to establish secure connection"

Microsoft Pocket Internet Explorer may issue either of the following error messages:

"The page you are looking for cannot be found" or "Unable to establish secure connection"

To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD5 certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, visit the Microsoft Web site  and use the search terms: "High Encryption Pack for Pocket PC"

Download the needed file, and then synchronize your pocket PC.

PalmOne Handhelds

1. How do I access Financial Resources FCU’s Mobile Banking service on my Palm?

First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access Financial Resources Mobile Banking by simply entering the following URL (Internet address) in your browser: http://m.myfinancialresources.org

RIM Blackberry Phones

1. How do I access Financial Resources FCU’s Mobile Banking service on my RIM Blackberry Pager?

You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL (Internet address) in your browser: http://m.myfinancialresources.org

2. Why am I unable to log in using my Blackberry phone?

Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

3. When I attempt to go to http://m.myfinancialresources.org, I get an error message.

You may get the message "Access Denied: Insecure SSL Request"

When clicking on More Info, you may also receive the following message:

"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."

If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phones

1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?

Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

2. Why can’t I see the first few transactions of my account history?

Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

3. How do I know if my phone is web-enabled?

If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

Mobile Phone Carrier FAQs & Tutorial Links

Sprint PCS:             Sprint PCS Phone User Guides & Tutorials
Verizon Wireless:     Verizon Wireless Mobile Web Information
AT&T Wireless:        AT&T Wireless Phone & Device Support
T-Mobile:                T-Mobile Phone & device support